So here's the sweetened condensed version. I recently made an online purchase from a shop that states on its site that it carries a large amount of stock (50 of each) on the items I purchased. As a customer, I believed that this meant that the shop actually does carry the amount of stock it says it does. After the shopowner had my payment in her hand, she emailed me to tell me that she had to make my items and they'd ship in a week. I didn't say anything because I really need the items I ordered and I just wanted to let her get them shipped. After they did ship, I questioned her on this. I told her that I was confused by the transaction and pointed out that her site tells customers that she carries stock even though she doesn't and that she is misrepresenting herself. She told me that nobody in her business carries that much stock, and that all purchases are made to order.
Would you agree or disagree with me in my opinion that this shopowner is misrepresenting herself?
I told her that I'd like to pass on good reviews when I pass on her site to my friends and she replied that she will do the same with mine. This woman doesn't know me as a business person, just as a customer who had a complaint. She has no idea how I handle my business. But you'd better believe that I take better care of my customers than this! I have no idea what she's planning on saying about me, and to whom. I know she's visited my blog since I contacted her about this issue. I don't expect her to make any purchases from me. And even though I do love her product, she has asked me to no longer shop with her, because I am "so unhappy". I really think it's wrong to tell someone to "no longer shop here" just because they pointed out something that could very easily be fixed... and apologized for. It's not my fault that whoever keeps her website updated can't adjust numbers when necessary to keep the "in stock" tally current.
I'll keep an eye on her site. It'll be interesting to see if she makes a note that her product is made to order, or keeps things the way they are... misleading.